Privacy Policy
Information We Collect
We may collect personal information including:
* Your name, telephone number and email address
* Appointment and booking information
* Payment and transaction details
* Health and medical information relevant to your treatment
* Consultation forms, consent forms and treatment notes
* Information about medications, allergies or medical conditions
* Communications you send to us by email, telephone, website or social media
* Website usage information and cookies, where applicable
Health information is considered special category data and is handled with additional care and confidentiality.
How We Use Your Information
We may use your information to:
* Manage bookings and appointments
* Assess whether colon hydrotherapy is suitable and safe for you
* Provide your treatment and appropriate aftercare
* Maintain accurate client and treatment records
* Contact you about appointments or enquiries
* Process payments
* Meet professional, legal, insurance and regulatory requirements
* Improve our services and client experience
* Send marketing communications where you have agreed to receive them
How We Protect Your Information
Maison Vitalé takes reasonable steps to keep your personal and health information secure and to prevent unauthorised access, loss, misuse or disclosure.
Access to confidential client information is limited to those who genuinely require it for legitimate business, treatment or legal purposes.
Sharing Your Information
We do not sell or trade your personal information.
We may share information with trusted third parties where necessary, such as booking and payment providers, professional advisers, insurers, IT providers or relevant authorities.
Information may also be disclosed where we are legally required to do so or where disclosure is necessary to protect the health or safety of an individual.
How Long We Keep Your Information
We retain personal and treatment records only for as long as necessary to provide our services and meet applicable professional, insurance, tax and legal requirements.
Different types of information may be retained for different periods.
Your Rights
Under UK data protection law, you may have the right to:
* Request access to the personal information we hold about you
* Ask us to correct inaccurate information
* Request deletion of information in certain circumstances
* Ask us to restrict how your information is used
* Object to certain types of processing
* Withdraw consent where processing relies on consent
Some information may need to be retained where we have a legal, professional or insurance obligation to keep it.
Marketing
We will only send marketing communications where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing communications at any time.
Cookies
Our website may use cookies to help it function correctly and understand how visitors use the website.
Where required, you will be given the opportunity to accept or manage non-essential cookies.
Changes to This Policy
Maison Vitalé may update this Privacy Policy from time to time. The most recent version will be available on our website.
Contact Us
If you have any questions about how your personal information is collected or used, please contact:
Maison Vitalé
Unit 10, 44 Littleton Street West
Walsall, WS2 8EZ
Email: maisonvitalewellness@gmail.com
Telephone: 07939 145505
If you are unhappy with how your personal information has been handled, you also have the right to raise a concern with the Information Commissioner’s Office (ICO).